1. A bookings of a 'full week' is classed as a booking running over 7/8 days (ie Saturday - Saturday, Sunday to Sunday etc.) whether it be dinners only, fully catered, breakfasts only or any service with an in-house chef being present in your chalet for a minimum of 5 of the 7/8 days.
2. 'Less than full week' is any booking of a minimum of one meal/service with a chef in house up to 4 meals/services. For example 1 dinner or 3 breakfasts or 2 dinners and 2 breakfasts. In any case of cancellation of a booking a cancellation invoice can be issued for the clients insurance company.
3. A full week booking is only confirmed by a 50% deposit which is non refundable under any circumstances if the client cancels some or all of the booking for any reason whatsoever. This includes anything related to Covid 19 for example, working practice laws in France, travel restrictions or transport cancellations, local or international lockdowns, quarantine regulations or issues whether they be in the clients’ home country or France.
4. The balance payment for any full week booking must be paid in full 8 weeks in advance of the booking start date.
5. Failure by the client to pay the balance payment for your booking as stated above will result in your chef being made available for other parties and your deposit will not be refunded.
6. If the client wishes to decrease numbers of their party within the period between the deposit having been paid and the balance payment being due ( for example half the party have decided not to come but the other half have) Chalet Chefs will do their utmost to make the booking work. The deposits of those members of a party that have cancelled can not be added to the balance payment of those that will be continuing with the booking. A cancellation invoice for the deposit of those that have cancelled will be issued and the members of the party that will be continuing with the booking must pay the balance payment corresponding to the deposit they have paid.
Due to the economics of our costs vs number of guests a decrease in guest numbers may mean an alternative package being offered to you, for example delivered ready meals and breakfast supplies delivered to your chalet for you to reheat/cook/serve yourselves with no chef present at meal times in lieu of a chef serving in house, or a chef comes and serves dinner to you on alternate nights etc.
As every case is different Chalet Chefs would put a proposal to the client and will do their utmost to make the catering work for the client providing catering as near to what the client had originally booked in the new circumstances. However in some circumstances this may not work out financially or economicaly for the chef and Chalet Chefs reserve the right to retain the full deposit and cancel your booking should the client not accept the way Chalet Chefs proposes to change your catering package.
7. All bookings of less than a full week (less than 5 days of in-house chef service over a week as in point 2) must be paid for in full at time of booking. This payment is non refundable under any circumstances other than Chalet Chefs cancelling the booking.
8. For any bookings made whilst the client is in resort for dates within that present stay, full payment must be made and be cleared and visible in the chef’s account if made by bank transfer/Wise or other banking app, alternatively a cash payment must be received by the chef before the booking commences.
9. Chalet Chefs reserves the right to cancel some or all of any booking without refund should there be any safety issue which may effect the health and safety of any chef/host be it within the chalet you have rented or during the necessary journey to your chalet. For example, faulty electrics within the chalet, dangerous driving conditions due to weather, uncleared roads, driveways or steps leading to your chalet which are unavoidable for access, adverse weather conditions, or other acts of God or 'Force Majeure' (meaning acts of war or threat of war, political unrest, terrorist activities, adverse weather conditions, volcanic ash clouds, strikes, acts of God, epidemics, riots, civil strife, industrial disputes, terrorist activity, natural or technical disasters, nuclear war and or similar events out of our control).
Chalet Chefs accept no responsibility or pay compensation where the performance of our contractual obligations is prevented by any of the above.
10. The client must respect the rules regarding safe working practice (an up to date copy of which will be supplied to the party leader a week before the bookings start date) for the Chalet chef staff . Failure to do so by any member of the party within the chalet will result in the staff exiting the chalet immediately and not returning to cook or serve for the rest of the booking period.
11. Should the chef allocated to the client be injured, ill or unable to work for personal reasons and we cannot supply a replacement chef to cook in -house your party will be supplied with ready meals and a shopping service. You the client will be refunded the difference between your in- house booking price and the ready meal and shopping service prices. If we are not in a position to offer ready meals and a shopping service a full refund will be given to the client, but Chalet chefs reserves the right to keep the full balance payment , minus the food costs, if the client rejects the alternative catering offers.
12. Chalet chefs strive to provide you with everything you have requested for your booking. However in certain circumstances we may not be able to give you exact menu items you have ordered/requested. In which case we will provide the nearest ingredient possible.
13. It is the responsibility of the client to make Chalet Chefs aware of any allergies, illnesses or conditions involving food or any other substances or circumstances which require alternative ingredients, special attention or precautions to ensure the health and safety of the both the clients and chef/host. This information MUST be provided on the client information sheet you are required to fill out and return before he booking starts. We cannot guarantee that we can offer alternatives to those with dietary requirements if we are only informed once the party is in resort.
14. It is the clients responsibility to check with the party they have rented their chalet from, that they are allowed to use a private chef in the chalet.
15. During bookings by chalet chefs, the client must adhere to the strict hygiene rules and regulations that are current at the time of your booking relating to Covid 19. Chalet chefs will inform you of an up to date version of these before you arrive in resort. Failure by the client to adhere to these rules will result in your staff leaving the chalet and your booking being cancelled without refund.
16. Delivery meal orders are only confirmed by full payment once your menus/order has been received. You will be given 7 days to pay the bill, failure to do so will mean that your order is cancelled. Payments for delivery meals are none refundable under any circumstances other than Chalet Chefs cancelling the booking. After payment the order cannot be decreased but may be able to be increased on request. Delivery charges are dependent on the amount of meals booked, financial booking total and location of your chalet.
17. All payments must be made direct to the chef by bank transfer or other banking app ( your bank, revolut, wise etc), chefs do not take any credit card payments.
