Bookings are only confirmed by a 50% deposit. This deposit is not refundable under any circumstances (your holiday insurance will cover this and should you need to use it we will provide you with an invoice and evidence of payment to us). The balance of the payment must be made 8 weeks before the booking start date, unless alternative payment methods have been agreed.
If for any reason Chalet Chefs cancels your booking a full refund will be given to you the client. Chalet Chefs will give no refund to the client for in house catering or ready meal delivery if canceled or altered within 6 weeks of the booking start date.
For bookings made in resort full payment in cash must be made before any booking commences or fulfil the payment agreement made between the client and Chalet Chefs.
If you wish to change any details of your booking we will do our utmost to oblige. However a price change may be necessary.
Chalet chefs strive to provide you with everything you have requested for your booking. However in certain circumstances we may not be able to give you exact menu items you have ordered/requested. In which case we will provide the nearest ingredient possible, and if necessary discuss an alternative dish with you.
If is the responsibility of the client to make Chalet Chefs aware of any allergies or illnesses which require special dietary requirements.